Frequently Asked
Questions

Please refer to our shipping schedule for current production lead times to ship your products. Note, shipping schedule estimates provided are in business days and do not include package transit time.

Priority shipping options do not alter the production lead times. Please refer to our shipping schedule for current production lead times to ship your products. Note, shipping schedule estimates provided are in business days and do not include package transit time.

We do not offer the option to exchange products. Please review our Returns Policy for return options.

Golf Clubs, Custom Golf Balls, Custom Golf Gear: Please call our dedicated support line at (800) 333-4200 or contact us so we can review and resolve such concerns. Note, we may require pictures of the incorrect item you received.

Special Edition and Stock golf Balls (no personalization or customization): Get started now: Start a Return.

Gear (no personalization or customization): Get started now: Start a Return.

Yes, eligible online orders can now be returned online within 30 days of the delivery date. Get started now: Start a Return.

To learn more about what orders are eligible for an online return, please review our complete returns policy.

A shipping confirmation email would have been sent to the email address provided at check-out however, it may have been blocked by a spam or smart filter. Please check your spam folder for this email.

We do not ship online orders internationally or to a freight forwarder. Please check with a local golf store for product availability. You can also register your email address for the latest Titleist eNews and product availability alerts.

Unfortunately, we cannot currently apply a Military discount to your purchase. We encourage you to register for a Team Titleist membership, or update your existing membership, to include your Active Duty or Veteran Military Verification as the best way to receive information regarding Team Titleist exclusive events and promotions.       

Unfortunately, we do not offer a rush production option however, you may select from one of our upgraded shipping options to limit package transit time from the date of shipment.

With the equipment rule being deleted from the rules of golf, juniors, amateurs, and seniors can now receive equipment directly from golf manufacturers. Much like many professional sports teams that have a salary cap, we as a golf manufacturer have a spending cap that limits us in the number of players who we can touch with free or discounted products. To maintain open-ended fairness in the targeting of players for product we currently review their position on the GolfWeek Junior Rankings as well as the National Junior Golf Scoreboard Rankings and make our decisions based on this data.

If you feel that you fall into this category, we encourage you to forward us a playing resume summarizing your competitive golf career to date for our review. To those players who are not highly placed on one of the above rankings, we will monitor their progress with the hopes of working with them at some point in the future. Please mail your resume to:

Acushnet Company

Attn: Tour Department

333 Bridge St.

Fairhaven, MA 02719

Thank you for your consideration and interest in Acushnet Company and its products (Titleist, FootJoy).

Currently, we do not offer a gift messaging option for products.  If your order is for one of our gift card options, you will be presented with the option to include a gift message.

For all Vokey WedgeWorks customization please refer to the Vokey website.

We are a fitting first company and recommend that all dedicated golfers sign up for a Titleist Fitting to test all of our product and shaft offerings.

On your headcover you will see a tab at the end, please open the tab and select the correct loft.

We do not offer a shaft-only option on our website, please reach out to your local authorized Titleist dealer.

We do not sell TSR weights on Titleist.com, please reach out to your local authorized Titleist dealer.

If ordered on Titleist.com, please call our dedicated support line at (800) 333-4200 or contact us.

We are unable to check the status of any orders placed through authorized Titleist retailers. Please reach out to the retailer for order information.

We do offer a variety of golf ball custom packaging options through authorized Titleist retailers. You may review our current catalog of options here and locate a golf shop that may be able to assist you here.

With a custom logo upload on Titleist.com, a second pole customization is currently not available. You may find an authorized Titleist golf shop that is able to assist with additional customization options here.

You may find an authorized Titleist golf shop that is able to assist with bulk pricing options here.

Please call our dedicated support line at (800) 333-4200 or contact us to request replacement parts such as zipper pulls, leg screws, or rubber feet. Additional concerns may be handled under our warranty services, which our customer service team will be able to assist with.

If the item you are interested in is currently out of stock online you may find availability through one of our authorized Titleist retailers. For items that will be replenished online, please sign up for a back-in-stock email notification by visiting the product's page on Titleist.com and selecting "Style not available?"

Special edition products are not replenished once out of stock, so this option is not available.

Please review our Warranty, Care, and Repair information here.If your bag was purchased on Titleist.com and was delivered within the last 30 days, you may be eligible to start an online return. If you would like to contact us directly, please call our dedicated support line at (800) 333-4200 or contact us so we can assist you with your request.

Acushnet Company warrants its Titleist products for a period of one year from the date of purchase against defects in materials or workmanship.

Acushnet Company warrants its Titleist products for a period of one year from the date of purchase against defects in materials or workmanship.

Please call our dedicated support line at (800) 333-4200 or contact us to provide pictures and information regarding your concern.

Please review our Warranty, Care, and Repair information here. If your bag was purchased on Titleist.com, please call our dedicated support line at (800) 333-4200 or contact us so we can assist you with your request.

We do not offer the option to exchange products. Please review our Returns Policy for return options.

We do offer a variety of custom gear options through authorized Titleist retailers. You may review our current catalog of options here and locate a golf shop that may be able to assist you here.